SJNHS - CSM

Step 1
Step 2
Step 3
Final
LATER

School Name *

Service availed *

Age *

Gender *

Male

Female

Customer Type *

Business (private school, corporations, etc.)

Citizen (general public, learners, parents, former DepEd employees, researchers, NGOs etc.)

Government (current DepEd employees or employees of other government agencies & LGUs)

CITIZEN'S CHARTER

CC1 Which of the following best describes your awareness of a CC?

1. I know what a CC is and I was this office's CC

2. I know what a CC is but I did NOT see this office's CC

3. I learned of the CC only when I saw this office's CC

4. I do not know what a CC is and I did not see one in this office. (Answer 'N/A' on CC2 and CC3)

CC2 If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was ...

1. Easy to see

2. Somewhat easy to see

3. Difficult to see

4. Not visible at all

5. N/A

CC3 If aware of CC (answered codes 1-2 in CC1), how much did the CC help you in your transaction?

1. Helped very much

2. Somewhat helped

3. Did not help

4. N/A

SERVICE QUALITY DIMENSION (SQD)

SQD0 - I am satisfied with the service that I availed *

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Not applicable

SQD1 - I spent a reasonable amount of time for my transaction. *

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Not applicable

SQD2 - The office followed the transaction's requirements and steps based on the information provided. *

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Not applicable

SDQ3 - The steps (including payment) I needed to do for my transaction were easy and simple. *

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Not applicable

SQD4 - I easily found information about my transaction from the office or its website. *

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Not applicable

SQD5 - I paid a reasonable amount of fees for my transaction. *

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Not applicable

SQD6 - I feel the office was fair to everyone or, "walang palakasan", during my transaction *

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Not applicable

SQD7 - I was treated courteously by the staff, and (if asked for help) the staff was helpul. *

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Not applicable

SQD8 - I got what I needed from the government office, or (if denie) denial of request was sufficiently explained to me. *

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Not applicable

Suggestion / Remarks

SAN JACINTO NATIONAL HIGH SCHOOL

Client Satisfaction Measurement (CSM)